CLIENT SERVICE


Our Client Service Department is available to provide you with professional service to get you the answers you need.

Our representatives will assist you in all the following services:

• Requests for verbal or facsimile (FAX) reports.
  
• Ordering additional testing not originally requested on the specimen test requisition. Federal regulations require that written requests for such additional testing be secured and on-file within the laboratory. Customer Service personnel will arrange for facsimile (FAX) transmission of request documentation.
  
• Requests for specimen requirements or handling procedures.
  
• Requesting duplicate reports on current testing.
  
• Search of report archives for prior testing. Exact spelling of patient name submitted and date of service is required for archive searches.
  
• Routing telephone inquiries to technical personnel with specific knowledge or technical expertise to answer specific technical questions.